Privacy Policy

Effective Date: February 25, 2025

Memory Authors LLC and www.MemoryAuthors.com (“we,” “us,” or “our”) are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or use our memorial writing website, www.memoryauthors.com (the “Website”), particularly with regard to user-submitted content such as images, videos, and other media.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information you voluntarily provide when:

  • Creating or submitting a memorial story for posting 

  • Uploading photos, videos, or written tributes

  • Writing condolences, messages, providing photos, or stories

  • Posting condolences or comments

  • Making a donation or completing a transaction

  • Contacting our support team or making inquiries or completing a comment form

This information may include:

  • Your name

  • Email address

  • Mailing address

  • Telephone number

  • Relationship to the deceased

  • Billing and payment details (processed through secure third-party providers)

  • Any personal details you submit for inclusion in a tribute

b. Media and User-Generated Content

When you upload or submit images, video, audio files, or other content to be shared on a memorial story page, we collect and store that content. This may include:

  • Photos of the deceased or related memorial imagery

  • Video tributes or recorded messages

  • Any accompanying metadata (e.g., file size, format, upload date)

Please ensure you have the legal right to upload and share any media content you submit to our site.

c. Automatically Collected Information

We may also collect certain technical data automatically:

  • IP address

  • Browser type

  • Device identifiers

  • Usage patterns and site navigation data

  • Cookies and similar tracking tools (see Section 6)

2. How We Use Your Information

We use your information to:

  • Create and host online memorial pages and post story content

  • Display submitted photos, videos, and other content to visitors

  • Facilitate communication and sharing among family and friends

  • Moderate or remove inappropriate content (as outlined in our Terms of Use)

  • Respond to inquiries and provide customer support

  • Improve the functionality and user experience of the Website

  • Comply with legal obligations

3. Use and Display of Uploaded Media

By uploading media to our Website or submitting a story/ content to post:

  • You affirm that you own the rights to the content or have permission from the copyright holder.

  • You grant us a non-exclusive, royalty-free, worldwide license to host, display, reproduce, and distribute the media in connection with providing the Website’s services.

  • Your content if posted will be publicly viewable.

  • We reserve the right to remove or modify content that violates our Terms of Use or Privacy Policy.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

  • Trusted service providers (e.g., payment processors, hosting services)

  • Law enforcement or regulatory authorities, if legally required

  • Website visitors, but only for content you’ve chosen to make public

5. Data Retention

We retain personal data, memorial content and user-submitted media for as long as the memorial story remains active or for as ong as necessary to fulfill the purposes described in this policy or as necessary for legal or operational purposes. You may request the removal of a story or associated media by contacting us at editor@memoryauthors.com

6. Cookies and Tracking Technologies

We use cookies to enhance your experience, remember preferences, and collect usage statistics. You can control cookies through your browser settings.

7. Security

We take reasonable steps to protect your personal data and uploaded content from unauthorized access, alteration, or loss. However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your information.

8. Your Rights

Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have rights to:

  • Access your data

  • Correct or delete your personal information

  • Request removal of uploaded media

  • Object to certain processing

  • Withdraw consent

Contact us at editor@memoryauthors.com to exercise these rights.

9. Children’s Privacy

Our Website is not intended for use by children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

10. Third-Party Links

The Website may link to third-party sites or services. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may revise this Privacy Policy periodically. The “Effective Date” at the top will reflect the latest update. Your continued use of the Website indicates your acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy or to make a data-related request, please contact:

Email: editor@memoryauthors.com